If you fail to understand any of the points here or have any queries regarding these terms and conditions, you can contact the customer support department.
It is to take note that the main purpose of these terms and conditions outlined here, is to streamline and ease your shopping experience at our online store. And, you must remember that by continuing to buy or place an order, you are actually agreeing to abide by these terms and conditions.
You can reach us directly by using the “Contact us” tab. When a customer click on Contact us and issues a query, the tab immediately raises a ticket and allow the support team to deal with your query promptly.
Web Site Information
We always strive our best to ensure that the product details and its related information that is provided on the website is correct and relevant. On the other hand, we do not guarantee that the medication information and related details given is 100% error-free.
We don’t give any warranty regarding the details and information we have provided in the website. Any details about the medicines and related information that is available on the website is directly sourced from the actual manufacturers of the medicines respectively.
We do not take the responsibility of any liability under any situations, circumstances or condition if there is any kind of loss stemming from situations which can be considered as the result of trust on the information available on our website.
Description Of Products :
The descriptions and related information with regards to any product that is listed in the company’s website is final. But, we have the right to change or modify these details and information at any instant of time under any given situation, as long as the efficacy and quality of the medicine is not affected in any way.
We possess the right to change or modify the price of any of the medicines available on the company’s website without any notice or receiving any liability. We also possess the right to withdraw or remove any item from our website without notifying any warning to the customers.
FYI, all the items listed in the website are neither manufactured nor promoted by us either directly or indirectly.
We ensure that the prices mentioned under each item at the time of the placing an order on the website is considered as the final price you need to pay. If the price of the products are changed later, then it will not be applicable to the orders that have been processed already.
Payment will be done based on the billing information over the details provided by the customers while processing their orders. It is to take note that the payment can be done in USD, GBP or Euros depending largely on the method of processing.
Also, if the customer’s credit card company charges any currency conversion fees, then it will be taken as the customer’s responsibility.
Delivery Of Orders :
We will arrange for the delivery of your order at the address provided by you while processing the order.
If in any case, there is any kind of mistake in the delivery address given by you while ordering then we are not to be held responsible for non-delivery of your shipment.
In case there is any bulk order from any of the valued customers then we have the right to decline the order immediately without providing any reasons to it.
In case, if a customer places an order and changed his / her address within 28 days of placing the order then we are not to be held responsible for non-receipt of the order.
We provide the privilege to our valued customers that they can cancel their orders at any point of time before the order is actually dispatched from our office. However, we cannot cancel an order once it has been dispatched from our office.
We declare that all the products on our website are for personal use only and cannot be sold commercially in any open market.
All promotions and special offers on the website are usually for limited periods only.
Please read the “Return and refund” page for the details.
Under the conditions, we may allow refunds:
- We’re informed of refund request within 24 hours of placing an order.
- We get the returned products within 7 days of receipt in exactly same condition i.e. same quantity and no damage to the package.
- If the products received by a customer is a replacement or substitute of the ordered product due to a stock shortage, then you can return the package immediately and receive refund for it.
- We are not liable to bear the cost of returning of the products.
We may also track the details such as the IP address of the customers, their time of visit, ISP and their preferred pages of visit.
By using our website for purchase, you actually agree to respect our terms and conditions.
We are not liable for any sites that a customer might visit after or before visiting our website.
We assume that you have read and understood all our “Terms and Conditions” before doing transactions with us.
Currency Conversion Charges
Customers need to know that some credit card issuers may charge a small fee to their credit cards for making purchases overseas. This can be typically in the range of 1-3% of the transaction amount.
Currency Conversion: In case of international transactions, a very minor variation may be seen due to currency exchange values. The customer has to bear this Forex charge.
Contact us if you don't receive your order within 14 days
This post is also available in: Japanese